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0333 400 0481
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Repaircare is a fixed-price appliance repair specialist where customers can book repairs for all their household and kitchen appliances. We operate nationwide and our network of service engineers can repair appliances from all leading manufacturers. Since Repaircare was launched in 2002, we have successfully repaired over 1 million appliances and we pride ourselves on offering a competitively priced, fast, efficient and reliable repair service. For more information take a look at our website.
If your product fails to pass the evaluation and/or is determined to be unrepairable or if we cannot continue with repair because of one of the below conditions then your contract will be cancelled and we will give you a full refund of any fixed price fee you have paid, less the call-out / administration charge of £75.00. No other compensation will be paid.
All information you give must be true, factual and not misleading.
We cannot continue with the repair if our assessment or evaluation determines the following:
If our engineer visits and finds that your repair falls into any of the above reasons, or a valid reason that is not listed above, we will cancel the repair and arrange to refund you the fixed price fee paid, less the call out / administration charge of £75.00. In these instances customer service will contact you to notify you of our intent to cancel the repair and process a refund.
Screwfix Spares Limited has done its best to ensure the accuracy of the material contained in this website but makes no express or implied warranties or representations about any of the content of this website. Screwfix Spares Limited accepts no responsibility for loss or damage which may arise from reliance on information or advice contained in this website and shall not be liable for any typographical or other errors or emissions within the material contained in this website.
We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place a booking. By placing a booking you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions is available by applying in writing to Repaircare Customer Services Department, TS2, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG.
We will communicate in English and English Law will apply unless we have agreed otherwise with you. Nothing in these terms and conditions will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice Bureau.
The Repaircare website includes links to external websites. These links are provided to help you find additional information quickly and easily. Screwfix Spares Limited accepts no responsibility for the content of these websites.
Repaircare is a division of Screwfix Spares Limited whose registered office is: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, Somerset, BA22 8RT.
Copyright Notice © 2023 all copyright and other intellectual property rights in any material contained in this website are owned by Screwfix Spares Limited.
The website contains trademarks, including the Repaircare name and logo which belongs to Screwfix Spares Limited. You are allowed to use this website and the material contained in this website (including any trademarks) as set out below.
You may:
You may not:
If you need more information, you can write to us at Repaircare Customer Services Department, TS2, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG.
You can book your repair online or over the phone. At the point of booking we require you to provide us with accurate appliance and fault information this includes the appliance make, model and serial number and true description of the fault. This information will help us generate an accurate quote and allow the service engineer to obtain parts and diagnose the fault before attendance.
If your product fails to pass the evaluation and/or is determined to be unrepairable or if we cannot continue with repair then your contract will be cancelled and we will give you a full refund of any fixed price fee you have paid, less the call-out / administration charge of £75.00. No other compensation will be paid. For more information please see If we cannot fix your appliance or continue with your repair.
The Guarantee period covers the spare parts and labour required to fix the single fault described on the original booking and does not cover / guarantee the appliance itself.
If you wish to change or cancel your appointment please call our Customer Services Department on 0333 400 0481.
You may change your appointment date at any time up to 16:00 on the day before the original agreed call out date.
You may cancel your appointment date at any time up to 16:00 on the day before the original agreed call out date. In these instances we will give you a full refund of the fixed price repair fee paid.
We store the contract's contents and will send you details of your order as well as our general terms via email. You can find the terms here at all times. The details of recent orders can be found under Track your repair
We aim to repair a wide range of kitchen appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only retain replacement parts for a given period.
You can monitor the repair situation via the Track Your Repair page on www.repaircare.co.uk at any time or receive an update from our Contact Centre by calling 0333 400 0481, and selecting option 2.
If you have a complaint regarding your fixed price repair please email escalations@repaircare.net quoting your Job Number and giving a brief description of your grievance. We will respond within 2 working days.
Or write to us at Repaircare Customer Services Department, TS2, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG.
Your personal information will be held and used by Screwfix Spares Limited and selected companies acting on our behalf. We may disclose your information to our service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information. We may also use your data for training and testing purposes. We may pass your data to any relevant regulator or dispute resolution provider. If you have given us permission, your details may also be used by us to market and promote other complimentary products, services and solutions. We and the third parties (if applicable) may contact you by mail, telephone or email. If you no longer want your data to be used by third parties or by us for marketing purposes and you have not already notified us please write to The Data Protection Office, Medco House, Bordesley Green Road, Birmingham, B9 4UA. Please click on our Privacy Policy page for more information.
Our team of Gas Safe engineers who also skilled in electrical connections and are able to install your appliance. If you require you old appliance disconnecting, this will be done when our engineer arrives including gas and hard wired appliances. For your safety the following rules apply when connecting cookers and should be checked prior to the engineers visit:
You may:
You may not:
Write to us at Repaircare Customer Services Department, TS2, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG.
The Repaircare web site includes links to external web sites. These links are provided to help you find additional information quickly and easily. Screwfix Spares Limited accepts no responsibility for the content of these web sites.
Screwfix Spares Limited has done its best to ensure the accuracy of the material contained in this web site but makes no express or implied warranties or representations about any of the content of this web site. Screwfix Spares Limited accepts no responsibility for loss or damage which may arise from reliance on information or advice contained in this web site and shall not be liable for any typographical or other errors or emissions within the material contained in this web site.
We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place a booking. By placing a booking you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions is available by applying in writing to Repaircare Customer Services Department, TS2, Pinewood Business Park, Coleshill Road, Solihull, B37 7HG
Your personal information will be held and used by Screwfix Spares Limited and selected companies acting on our behalf. We may disclose your information to our service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information. We may also use your data for training and testing purposes. We may pass your data to any relevant regulator or dispute resolution provider. If you have given us permission, your details may also be used by us to market and promote other complimentary products, services and solutions. We and the third parties (if applicable) may contact you by mail, telephone or email. If you no longer want your data to be used by third parties or by us for marketing purposes and you have not already notified us please write to The Data Protection Office, Medco House, Bordesley Green Road, Birmingham, B9 4UA. Please click on our Privacy Policy page for more information.
We will communicate in English and English Law will apply unless we have agreed otherwise with you. Nothing in these terms and conditions will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.
To print a copy of the complete terms & conditions, click here.