0333 400 0481

Contact Centre opening times

  • Monday to Friday 8am - 6pm
  • Saturday 9am - 4pm
  • Sunday 11am - 3pm

Alternatively click here to contact us via email

Quality Policy

It is the policy of Screwfix Spares Limited to provide the highest quality of service to ensure customer and client satisfaction.

The company is a commercial business operating in very competitive markets. We believe that delivering the highest quality of service, alongside controlling costs, optimising pricing and having a well established strategic plan, is essential to the long term sustainability and profitability of the business.

The director responsible for quality is the Managing Director of Screwfix Spares Limited.

The management team is committed to:

  1. Implementing, integrating and maintaining the Quality Management System and ensuring sufficient resources are made available to achieve this.
  2. Promoting continual improvement and setting quality objectives.
  3. Ensuring through communication, engagement and training that employees are familiar with and understand all objectives and procedures for the improvement and maintenance of the quality system relevant to their work in the company.
  4. Regularly reviewing quality objectives and ensuring the outcome of any review is communicated and understood.
  5. Ensuring our processes meet any applicable regulatory and statutory requirements.